Awards and Accreditations

aura recognises the importance of industry accreditation. Indeed, we actively embrace it as the nature of our work in customer research, strategy development and solutions demands that high standards are set, monitored and achieved. Meeting the exacting requirements of such endorsement is an opportunity for us to prove our competency and commitment to achieving high standards and ethical practices.

Industry Accreditations

	ISO 9001 – Quality Management Systems
	aura attained this in 2001 and has continued to achieve this status every year since. Our Quality Management System details the processes of all departments, ensures that all processes are clearly documented, audited, adapted to suit the companies changing needs and projects and most importantly improved where necessary.
	ISO 14001 – Environmental Management
	aura is committed to working in a responsible and sustainable manner and minimising its impact on the environment – we are constantly assessing new ways and initiatives for improving this. This standard now runs in conjunction with ISO 9001 to ensure complete parity within aura.
	Microsoft Certification
	A key landmark in our IT ‘Gold Standard’ strategy - an initiative that commenced in 2009
	Queens's Award for Enterprise International Trade
	Recognition of aura’s export business success around the world.
aura is a member of:
	ESOMAR
	Member since 1999 – ESOMAR is the world organisation for enabling better research into markets, consumers and societies.
	Institute of Customer Service
	Member since 2007 – the ICS is the professional body for customer service.
aura is working towards:
	Investors In People
	Revised personal review process and colleague handbook are just two of our recent steps to support our drive for certification.