Who Are We?

aura is an independent Agency specialising in customer retention through customer satisfaction research and innovative solutions.

Operating principally in the global automotive, mobile telecommunications, IT and banking services sectors, we help clients hear - and respond to - the voice of the customer.

Leading Insight and Innovation

Our clients rightly come to us for our commercial expertise, our web products and our marketing solutions. We are a unique Agency with a fully integrated approach to customer satisfaction and retention.

Entrepreneurial and International

In 2008 we celebrated our 10th anniversary, the preceding decade having seen us grow into a company operating global and national programmes in 34 countries and 28 different languages. The growth accelerated following the opening of our German Office near Cologne in 2006. In recognition of our export achievements we have been awarded the Queens Award for Enterprise in International Trade.